Terms & Conditions

These terms govern your use of TimVeck training services. By enrolling, you confirm that you have read, understood, and agreed to these terms.

1. Service Description

TimVeck provides IT Business English training services to tech professionals including developers, project managers, and IT teams. Services include one-on-one lessons, group training, curriculum materials, and related educational content.

2. Registration and Payment

2.1 Enrollment: Students must complete registration before accessing paid services.

2.2 Payment Terms: Payment is required in advance for lesson packages. Accepted payment methods will be specified during registration.

2.3 Pricing: All prices are listed in ZAR (South African Rand) unless otherwise stated. Prices are subject to change for new enrollments but remain fixed for active students during their current package period.

3. Lesson Scheduling and Attendance

3.1 Scheduling: Lessons are scheduled by mutual agreement between student and instructor.

3.2 Cancellation Policy: Students must provide at least 24 hours notice to reschedule a lesson. Lessons cancelled with less than 24 hours notice are forfeited.

3.3 Instructor Cancellation: If the instructor must cancel, students will receive a full makeup lesson at no additional cost.

3.4 No-Show Policy: Students who miss a scheduled lesson without notice forfeit that lesson without refund.

4. Refund Policy

4.1 Cooling-Off Period: Students may request a full refund within 7 days of initial purchase if no lessons have been completed.

4.2 Partial Refunds: After the cooling-off period, refunds are calculated based on unused lessons minus a 20% administrative fee.

4.3 No Refund After 50% Completion: Once 50% or more of a package is used, no refunds are available.

5. Intellectual Property

5.1 Materials: All curriculum materials, lesson plans, and teaching resources remain the property of TimVeck.

5.2 Student Use: Students may use materials for personal learning only. Redistribution, resale, or commercial use is prohibited.

5.3 Recording: Students may record lessons for personal review with instructor permission. Recorded content may not be shared or distributed.

6. Student Responsibilities

Students are expected to:

• Attend scheduled lessons on time
• Complete assigned practice work
• Maintain respectful communication
• Provide honest feedback for service improvement
• Use provided materials only for personal learning

7. Service Modifications

7.1 Curriculum Changes: TimVeck reserves the right to modify curriculum content to improve educational outcomes or adapt to industry changes.

7.2 Platform Changes: The delivery platform or tools may change with reasonable notice to students.

7.3 Pricing Updates: Price changes apply only to new enrollments, not active students.

8. Limitation of Liability

8.1 Service Delivery: While we strive for excellence, TimVeck makes no guarantees about specific learning outcomes, job placements, or career advancement.

8.2 Technical Issues: TimVeck is not liable for service interruptions due to internet connectivity, platform failures, or other technical issues beyond our control.

8.3 Third-Party Platforms: We are not responsible for issues with third-party platforms used in our teaching such as video conferencing or file sharing tools.

9. Termination

9.1 By Student: Students may terminate services at any time, subject to the refund policy in Section 4.

9.2 By Instructor: TimVeck reserves the right to terminate services for students who violate these terms, display abusive or inappropriate behavior, fail to make required payments, or violate intellectual property rights. In such cases, refunds will be at TimVeck's discretion.

10. Dispute Resolution

10.1 Good Faith Resolution: Both parties agree to attempt good faith resolution of any disputes before pursuing formal action.

10.2 Governing Law: These terms are governed by the laws of South Africa.

10.3 Jurisdiction: Any legal disputes will be handled in Durban, KwaZulu-Natal, South Africa.

11. Changes to Terms

TimVeck reserves the right to update these terms at any time. Students will be notified of significant changes via email. Continued use of services after changes constitutes acceptance of the updated terms.

12. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions remain in full effect.

13. Entire Agreement

These terms constitute the entire agreement between TimVeck and the student regarding training services. By enrolling in TimVeck services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Privacy Policy

This Privacy Policy explains how TimVeck collects, uses, and protects your personal information when you use our services or visit our website.

1. Information We Collect

1.1 Information You Provide: When you register or contact us, we collect your name, email address, phone number, current role or job title, and payment information.

1.2 Learning Data: We collect information about your progress, lesson notes, and feedback to improve your learning experience.

1.3 Website Data: When you visit our website, we may collect your IP address, browser type, pages visited, and time spent on the site through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

• Deliver and manage your training services
• Process payments and send receipts
• Schedule and confirm lessons
• Send service-related updates and reminders
• Improve our curriculum and teaching approach
• Respond to your questions and requests

We will only send marketing communications with your explicit consent. You can opt out at any time.

3. Legal Basis for Processing (POPIA Compliance)

TimVeck operates in compliance with the Protection of Personal Information Act (POPIA) of South Africa. We process your personal information based on:

• Your consent when you register or contact us
• The necessity of fulfilling our service contract with you
• Our legitimate business interests in improving our services
• Legal obligations where applicable

4. Data Sharing

We do not sell, rent, or share your personal information with third parties except in the following cases:

• Service Providers: Payment processors, video conferencing platforms, and email service providers necessary to deliver our services
• Legal Requirements: When required by South African law or legal proceedings
• Your Consent: When you have explicitly agreed to sharing

All third-party service providers are required to handle your data securely and only for the purposes specified.

5. Data Storage and Security

Your personal information is stored securely using industry-standard security measures. We retain your data for as long as your account is active or as needed to provide services. Payment information is processed through secure third-party payment providers and is not stored directly on our systems.

6. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us using the form on this website.

7. Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party sites such as LinkedIn, Udemy, or social media platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are intended for working professionals aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or requests regarding these terms or your personal information:

• Business: TimVeck - IT Business English Training
• Location: Durban, KwaZulu-Natal, South Africa
• Contact: Use the contact form on this website